Q. Is your Medical Waste Company licensed, insured and fully compliant?
A. Med Away is licensed, insured and fully compliant with all Georgia, Alabama and federal medical waste handling laws.
Q. Do you have flexible pickup schedules?
A. We don’t make you work around our schedule like the National Waste Disposal Companies. We have flexible pickup schedules that meet your needs, not ours.
Q. Do you charge for containers?
A. Although many of our competitors DO charge for containers, ours are always free.
Q. How about bags and boxes. Is there a charge for these items?
A. Again, our competitors do have an additional charge for bags and boxes, but ours are free.
Q. What is your annual price increase?
A. We do not raise our prices for the term of your agreement. (Our competitors increase their prices by as much as 18% per year. So at the end of a five year agreement you can be paying more than twice as much as your initial price quote.)
Q. I have a small dental clinic and we are on a tight budget. Is it ok for me to take our medical waste to the disposal facility myself when necessary?
A. No, not unless you are an approved medical waste transporter. Med Away is a permitted medical waste transporter and we offer a low cost option to your medical waste disposal needs. We can tailor a plan to meet your budget and your disposal needs while keeping you in compliance with state laws.
Q. Are there any additional charges or hidden fees?
A. Unlike our competitors that charge extra for containers, bags and boxes, and then slap you with pickup fees, fuel surcharges AND “energy fees”…there are NO additional charges with Med Away. We provide one all-inclusive price, with no additional charges and no hidden fees.
Q. What is the term of your service agreement?
A. Our service agreement is for three years.
Q. Does your service agreement have a termination clause?
A. We work hard to provide the best service at unbeatable prices. But if you’re not happy with us, for any reason, you can cancel our agreement with 30 days’ notice. (Most of our competitors don’t offer any termination clause.)
Q. Do you charge a penalty if we terminate our agreement?
A. Although some of our competitors charge a termination fee of 50% of the remaining value of their service agreement if you choose to cancel, we never charge any termination fees.
Q. Do you offer training for our employees?
A. Yes. We offer HIPAA, bloodborne pathogen, and DOT Hazardous Materials training online for your staff.
Q. How environmentally-conscious is your medical waste disposal process?
A. Currently our medical waste disposal process is just as environmentally-conscious as our competitor’s process.
Q. Do you offer other services for medical facilities like ours?
A. Yes. Our sister company, River Mill Data Management, provides on-site document shredding, records storage and imaging services to Georgia and Alabama medical facilities of all sizes.
Q. Are there any discounts if we choose one of your other services in addition to medical waste disposal?
A. Yes. We can give you a combo price that can save you as much as 50% on these services.
Q. Do you perform background checks and drug tests on your drivers?
A. We know you don’t want a medical waste disposal company that has drivers who have not passed employee background checks and drug tests. That’s why we perform 7 year criminal background checks on all of our employees as well as drug tests pre-hire. In addition we regularly perform them as a condition of continued employment.